This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
To gain a Certificate IV in Business, participants will need to successfully complete 10 units of competency.
Who should attend
Account clerks, Customer service advisors, Receptionists, Office administration assistants
Pathways from this qualification included the Diploma of Business or other are to the Certificate IV in Business or other Certificate IV qualifications.
There are a number of streams available to participants undertaking a Certificate II in Business including study streams in Manage customer service, Innovation, Management and Marketing.