Enhanced Customer Service Experience
- Theory assessment
- Role plays & scenarios
- Completion of activities during the delivery
Who should attend
All staff that have dealings with your customers.
10 to 25
To improve the customer service provided by your staff.
1 x 4 hours
On the successful completion of this course participants will be able to:
- Develop & maintain product, service & market knowledge.
- Provide a quality service experience to customers
- Deal with complaints & difficult customer service situations
- Manage & use information about clients & customers