Customer Service – deliver

SITXCCS401

Description

Enhanced Customer Service Experience

Assessment Description

  • Demonstration
  • Theory assessment
  • Role plays & scenarios
  • Completion of activities during the delivery

Who should attend

All staff that have dealings with your customers.

Details

Course Type

Short Course

Group Size

10 to 25

Course Aims

To improve the customer service provided by your staff.

Course Size

1 x 4 hours

Prerequisites

None

Course Content

On the successful completion of this course participants will be able to:

  • Develop & maintain product, service & market knowledge.
  • Provide a quality service experience to customers
  • Deal with complaints & difficult customer service situations
  • Manage & use information about clients & customers