Customer Service for Front of House

SITXCCS401/SITXCOM401

Description

Enhance the customer service experience, Manage conflict

Assessment Description

Written assessment, including case studies, role play and classroom participation.

Who should attend

All frontline staff who may or do deal with customers in any workplace environment.

Details

Course Type

Short Course

Group Size

8 to 20

Course Aims

To improve the customer service provided by your staff and assist staff to identify potential for conflict quickly; have a knowledge of how to avoid or deal with situations where personal safety maybe threatened; learn how to use effective communication strategies

Course Size

1 x 6 hours

Prerequisites

None

Course Content

Statement of Attainment in partial completion of SIT40313, Certificate IV Hospitality from the SIT12 Training Package