Enhance the customer service experience, Manage conflict
Written assessment, including case studies, role play and classroom participation.
Who should attend
All frontline staff who may or do deal with customers in any workplace environment.
8 to 20
To improve the customer service provided by your staff and assist staff to identify potential for conflict quickly; have a knowledge of how to avoid or deal with situations where personal safety maybe threatened; learn how to use effective communication strategies
1 x 6 hours
Statement of Attainment in partial completion of SIT40313, Certificate IV Hospitality from the SIT12 Training Package