Customer Service for Manager’s & Supervisor’s

SITXCCS401/SITXCCS501

Description

Enhance the customer service experience, Manage quality customer service

Assessment Description

Written assessment, including case studies, role play and classroom participation.

Who should attend

All staff that manage or are responsible for staff that have dealings with your customers in the service Industry.

Details

Course Type

Short Course

Group Size

8 to 20

Course Aims

To improve the customer service provided by your staff.

Course Size

1 x 6 hours

Prerequisites

None

Course Content

  • Develop & maintain product, service & market knowledge.
  • Provide a quality service experience to customers
  • Deal with complaints & difficult customer service situations
  • Manage & use information about clients & customers