Manage quality customer service
- Theory assessment
- Role plays & scenarios
- Completion of activities during the delivery
- Completion & submission of a work based project
Who should attend
All staff that manage or are responsible for staff that have dealings with your customers in the service Industry.
8 to 15
To improve the customer service provided by your staff.
1 x 6 hours
On the successful completion of this course participants will be able to:
- Develop approaches to enhance quality customer service
- Manage the delivery of quality service
- Monitor & adjust customer service