Customer Service – manage

SITXCCS501

Description

Manage quality customer service

Assessment Description

  • Demonstration
  • Theory assessment
  • Role plays & scenarios
  • Completion of activities during the delivery
  • Completion & submission of a work based project

Who should attend

All staff that manage or are responsible for staff that have dealings with your customers in the service Industry.

Details

Course Type

Short Course

Group Size

8 to 15

Course Aims

To improve the customer service provided by your staff.

Course Size

1 x 6 hours

Prerequisites

None

Course Content

On the successful completion of this course participants will be able to:

  • Develop approaches to enhance quality customer service
  • Manage the delivery of quality service
  • Monitor & adjust customer service