Implement customer service standards
Written assessment and practical observation
Who should attend
A must attend course for new employees just starting work & unemployed persons actively seeking work.
10 to 20
To provide organisations with a practical program for establishing & maintaining their required level of customer service.
1 x 6 hours
Define Customer Service & set the customer service standards in the organisation. Consult & Communicate in the workplace. Conduct communication with customers & colleagues in a polite, professional & friendly manner taking into account & using appropriate levels of language & non-verbal communication. Develop & Review customer service policies. Learn how to use provided pro-forma of customer service policies & procedures to select & develop organisational customer service procedures. Deal with difficult customers. Learn how to record & handle difficult customers & customer complaints in a way that allows customer service to be continually improved.