Customer Service Standards

BSBCUS403B

Description

Implement customer service standards

Assessment Description

Written assessment and practical observation

Who should attend

A must attend course for new employees just starting work & unemployed persons actively seeking work.

Details

Course Type

Short Course

Group Size

10 to 20

Course Aims

To provide organisations with a practical program for establishing & maintaining their required level of customer service.

Course Size

1 x 6 hours

Prerequisites

None

Course Content

Define Customer Service & set the customer service standards in the organisation. Consult & Communicate in the workplace. Conduct communication with customers & colleagues in a polite, professional & friendly manner taking into account & using appropriate levels of language & non-verbal communication.  Develop & Review customer service policies. Learn how to use provided pro-forma of customer service policies & procedures to select & develop organisational customer service procedures. Deal with difficult customers. Learn how to record & handle difficult  customers & customer complaints in a way that allows customer service to be continually improved.