Manage conflict

SITXCOM401

Description

Manage conflict

Assessment Description

Written assessment, including case studies

Who should attend

All frontline staff who may or do deal with customers in any workplace environment.

Details

Course Type

Short Course

Group Size

8 to 20

Course Aims

Assist staff to identify potential for conflict quickly; have a knowledge of how to avoid or deal with situations where personal safety maybe threatened; learn how to use effective communication strategies

Course Size

1 x 6 hours

Prerequisites

None

Course Content

  • Identify conflict situations
  • Resolve conflict situations
  • Evaluate conflict situations