Business Operational Plan



Implement operational plan

Assessment Description

Written assessment, including case studies

Who should attend

All supervisors & frontline managers who have responsibility for planning activities to achieve the measurable, stated objectives of the team & the organisation.


Course Type

Short Course

Group Size

8 to 15

Course Aims

To provide frontline managers with the skills they need to implement the operational plan by monitoring & adjusting operational performance, producing short-term plans for the department/section, planning & acquiring resources & providing reports on performance as required

Course Size

2 x 6 hours



Course Content

Topic1: Implement operational plan

  • Consult with relevant personnel, colleagues & specialist resource managers & provide assistance to identify & organise resource requirements
  • Implement operational plans & identify & use key performance indicators (KPI’s) to monitor organisational performance
Topic 2: Implement resource acquisition
  • Recruit & employees & acquire physical resources & services within organisational policies & procedures
Topic 3: Monitor operational performance
  • Monitor performance systems & processes to assess progress in achieving profit/productivity plans & targets
  • Analyse & use budget & actual financial information to monitor performance
  • Identify unsatisfactory performance & take prompt action to rectify
  • Provide mentoring, coaching & supervision to support individuals & teams
  • Present recommendations for variations to operational plans
  • Implement systems, procedures & records associated with performance in accordance with organisation’s requirements