Certificate IV in Business



This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Assessment Description

To gain a Certificate IV in Business, participants will need to successfully complete 10 units of competency.

Who should attend

Account clerks, Customer service advisors, Receptionists, Office administration assistants


Course Type

Full Qualification

Group Size


Course Aims

Pathways from this qualification included the Diploma of Business or other are to the Certificate IV in Business or other Certificate IV qualifications.

Course Size




Course Content

There are a number of streams available to participants undertaking a Certificate IV in Business including study streams in Manage customer service, Innovation, Management and Marketing.