Coffee Service



Prepare and serve espresso coffee

Assessment Description

Written assessment and practical observation

Who should attend

All staff that have dealings with your customers & serve or prepare Espresso Coffee.


Course Type

Short Course

Group Size

6 to 10

Course Aims

This unit applies to hospitality & catering operations for extracting & serving espresso coffee using a commercial espresso machine includes cleaning and care & maintenance of the machine.  Care & maintenance procedures may vary according to the machine manufacturers' recommendations &/or warranty conditions.

Course Size

1 x 6 hours


SITXFSA001 Use hygienic practices for food safety, or equivalent

Course Content

On successful completion of this course participants will be able to:

  • Organise & prepare work areas
  • Provide customer service & advise customers on espresso coffee
  • Select & grind coffee
  • Extract coffee
  • Texture milk
  • Serve & present espresso coffee
  • Clean & maintain espresso machine.
All major coffee styles must be prepared including:
  • Cafe latte
  • macchiato (short & long)
  • short black (espresso)
  • long black
  • flat white
  • cappuccino
  • mocha.