Enhance the customer service experience, Manage quality customer service
Written assessment, including case studies, role play and classroom participation.
Who should attend
All staff that manage or are responsible for staff that have dealings with your customers in the service Industry.
8 to 20
To improve the customer service provided by your staff.
1 x 6 hours
- Develop & maintain product, service & market knowledge.
- Provide a quality service experience to customers
- Deal with complaints & difficult customer service situations
- Manage & use information about clients & customers